Product Return Policy:

 

• 1 week refund/return policy with product receipt of purchase.

• Product must not be damaged or have excess amount used in the case of a bottle of shampoo or conditioner.

• All items with product must be present. (for example box and all pieces in regards to appliances)

 

Product Exchange Policy:

 

• If product is not valid for a return then an exchange might will be available for up to 2 weeks from purchase.

• Exchange can be a straight swap for products of the same value or the value of the product can be taken off the total of an item of larger value.

• Exchanges are a 1 time transaction. Exchanged items cannot be returned or be exchanged again for another item.

• Like returns, all products must not be damaged and all items of product must be intact.

• A product receipt must be present for an exchange of any kind. No exceptions.

 

 

Service Fix Policy:

 

• If a client is un happy or has concerns about any service they must bring it to the salons attention and come in for a consultation within a week of original service.

• A fix cannot be guaranteed over the phone

• A fix of a service can only take place if these procedures are followed:

  • The client brings it to the attention of the salon within a week of original service.

  • The client re-consults the stylist who originally did their hair.

  • The fix must be okayed by Total Image management.

  • A chemical release form is filled out by the client.

• If a chemical release form was filled out prior to the original appointment and the client did not follow stylist concerns then a fix cannot be done.

• If the client would like any additional service done during or after the fix then that will be considered a new service and will be charged. (For example if the client wants their hair blow-dried or styled after a fix appointment)